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Athens, May 20th, 2010
ComSys, a company with more than 10 years of experience in contact center solutions, announced today that Polbank, a subsidiary of EFG Eurobank based in Warsaw Poland and Desmer, a subsidiary of Sekerbank, one of the leading privately owned banks in Turkey based in Istanbul, selected Aspect® Unified IP™ from ComSys for automating their Contact Center needs. Aspect® Unified IP™ is an all in one IP- based platform that offers inbound, outbound, voice portal and Internet contact capabilities for Blended - Multichannel contact centers.
According to Spyros Karathanasis, ComSys COO, ‘’ComSys is committed to providing customers with innovative solutions that deliver real business benefits. Utilizing leading technology from Aspect Software we can design and implement easy to manage and support solutions that readily demonstrate huge improvements in operational efficiency and customer service, in the Contact Center industry’’.
With these contracts ComSys enforces its position in the international market and extends its Aspect® Unified IP™ customer base that now includes 25 installations. Every single day, more than 5.000 agents interact with customers using solutions that were designed, implemented and supported by ComSys.
About Aspect Software
Aspect® provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications.
For more information, visit www.aspect.com
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