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CFront

CFront is a software-only solution that connects alternate communication channels to the contact center.

Designed to enable exceptional customer experience anywhere, anytime, CFront enhances the communication capabilities of the contact center with the web channel. Enabling customer representatives to share real-time personalized interactions with their customers and to utilize the modern technologies of a contact center, CFront unveils new ways of communication through video calls, web collaboration, social media interaction, web callback, web chat, e-mail, notification.

The integration with existing contact center channels is effortless and does not require plugins or any additional software installation at the customer endpoints. With CFront, companies transform the way customer interact with them ensuring reliable, secure and high-quality communication that boosts operational efficiency and employees’ productivity.

CFront Brochure   Click to listen highlighted text! CFront CFront is a software-only solution that connects alternate communication channels to the contact center. Designed to enable exceptional customer experience anywhere, anytime, CFront enhances the communication capabilities of the contact center with the web channel. Enabling customer representatives to share real-time personalized interactions with their customers and to utilize the modern technologies of a contact center, CFront unveils new ways of communication through video calls, web collaboration, social media interaction, web callback, web chat, e-mail, notification. Top featured Web Collaboration Capabilities of CFront Co-browsing and control of the remote screen Customer screen sharing Hide and masking of sensitive fields File push and allowing upload and sharing of files like PDF, DOC, PPT, JPG, BMP, PNG Remote form completion On screen and document annotation palette for highlighting key elements The integration with existing contact center channels is effortless and does not require plugins or any additional software installation at the customer endpoints. With CFront, companies transform the way customer interact with them ensuring reliable, secure and high-quality communication that boosts operational efficiency and employees’ productivity. CFront Brochure

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