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CHECKLink

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CHECKLink is a middleware that enables the seamless integration of practically any CRM application, like Siebel, PeopleSoft, Salesforce, SAP with Aspect Unified IP, a multichannel contact center platform by Aspect Software. By utilizing the main interoperability and integration technologies provided by Aspect Unified IP, CHECKLink handles effectively the communication and synchronization demands amongst multiple agent level CRM-type applications and multiple Unified UIP instances.

One of the main features that is introduced by integrating Contact Centers with CRM applications through CHECKLink, is the real time view of the information related to the current agent communication, on a single screen. Agents no longer have to switch between application windows to get the right information at the right time, therefore, their overall performance improves and the call handling time and overall wait time in the contact center decreases. CHECKLink supports several types of communication activities for agents, such as Inbound, Outbound and Multichannel Digital Communications like Instant Messaging, SMS, email, etc.

CHECKLink Customer Reference List   Click to listen highlighted text! CHECKLink CHECKLink is a middleware that enables the seamless integration of practically any CRM application, like Siebel, PeopleSoft, Salesforce, SAP with Aspect Unified IP, a multichannel contact center platform by Aspect Software. By utilizing the main interoperability and integration technologies provided by Aspect Unified IP, CHECKLink handles effectively the communication and synchronization demands amongst multiple agent level CRM-type applications and multiple Unified UIP instances. One of the main features that is introduced by integrating Contact Centers with CRM applications through CHECKLink, is the real time view of the information related to the current agent communication, on a single screen. Agents no longer have to switch between application windows to get the right information at the right time, therefore, their overall performance improves and the call handling time and overall wait time in the contact center decreases. CHECKLink supports several types of communication activities for agents, such as Inbound, Outbound and Multichannel Digital Communications like Instant Messaging, SMS, email, etc. Main Features Expandability Interoperability Load Balancing High Availability CHECKLink Datasheet CHECKLink Customer Reference List

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