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CheckLink for Cisco

Leveraging on the accumulated multiyear experience as a contact center solutions provider, ComSys developed CheckLink to enable the seamless and tight integration between multichannel contact center platforms by Cisco like Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX) and industry standard CRM applications like Oracle Siebel, Salesforce, SAP CRM and Microsoft Dynamics.

CheckLink is a middleware – bridge service oriented software application, which facilitates, real-time interoperability between CRM applications and the contact center, and is easily integrated with Cisco  UCCE / UCCX. CheckLink provides full CTI functionality to the CRM users through the provision of a set of adapters suitable for each CRM as well as out – of – the – box accelerators – gadgets applets for enhancing the functionality that is presented to the agent application layer, such as :

  • Queue Statistics,
  • Phonebook Management,
  • Speed Dial,
  • Call Data Display,
  • Call On – Hold Timer and
  • Mail Voice Management

CheckLink streamlines inbound, outbound voice and multichannel digital communications like Chat, SMS, Email, Video Call, Web Collaboration, while reduces agent ramp-up and contact handling times, enabling the delivery of remarkable customer experiences.

CheckLink Brochure   Click to listen highlighted text! CheckLink for Cisco Leveraging on the accumulated multiyear experience as a contact center solutions provider, ComSys developed CheckLink to enable the seamless and tight integration between multichannel contact center platforms by Cisco like Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX) and industry standard CRM applications like Oracle Siebel, Salesforce, SAP CRM and Microsoft Dynamics. CheckLink is a middleware – bridge service oriented software application, which facilitates, real-time interoperability between CRM applications and the contact center, and is easily integrated with Cisco  UCCE / UCCX. CheckLink provides full CTI functionality to the CRM users through the provision of a set of adapters suitable for each CRM as well as out – of – the – box accelerators – gadgets applets for enhancing the functionality that is presented to the agent application layer, such as : Queue Statistics, Phonebook Management, Speed Dial, Call Data Display, Call On – Hold Timer and Mail Voice Management Main Features Expandability Interoperability Load Balancing High Availability CheckLink streamlines inbound, outbound voice and multichannel digital communications like Chat, SMS, Email, Video Call, Web Collaboration, while reduces agent ramp-up and contact handling times, enabling the delivery of remarkable customer experiences. CheckLink Brochure

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