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CubeLink

CubeLink is a web-based actionable business intelligence solution that provides contact center users like operations managers, supervisors, administrators and business executives with real-time and historical visual reporting and dashboarding capabilities.

CubeLink accesses and consolidates data from multiple data sources including the contact center, CRM, Workforce Management, ERP, etc. and through a user-friendly interface enables administrators to develop complex queries to analyze data from multichannel interactions like voice and video calls, chat, email, etc. and visualize the information in many ways, allowing quick switching for the data sets or the graph types. Additionally, there is a built-in exporting capability. Users receive real-time status reports for the contact center services and have access to metrics, in the view of their choice. CubeLink helps Contact Center supervisors to be proactive in their continuous effort to improve Contact Center performance. CubeLink is compatible with leading contact center platforms like Aspect Unified IP, Cisco UCCE and Cisco UCCX.

CubeLink yields productivity savings and improves the bottom line of the enterprise

CubeLink Brochure   Click to listen highlighted text! CubeLink CubeLink is a web-based actionable business intelligence solution that provides contact center users like operations managers, supervisors, administrators and business executives with real-time and historical visual reporting and dashboarding capabilities. CubeLink accesses and consolidates data from multiple data sources including the contact center, CRM, Workforce Management, ERP, etc. and through a user-friendly interface enables administrators to develop complex queries to analyze data from multichannel interactions like voice and video calls, chat, email, etc. and visualize the information in many ways, allowing quick switching for the data sets or the graph types. Additionally, there is a built-in exporting capability. Users receive real-time status reports for the contact center services and have access to metrics, in the view of their choice. CubeLink helps Contact Center supervisors to be proactive in their continuous effort to improve Contact Center performance. CubeLink is compatible with leading contact center platforms like Aspect Unified IP, Cisco UCCE and Cisco UCCX. CubeLink built-in features Combining real time and historical data Data aggregation from multiple data sources User defined, rich data visualization, and built-in report templates Consolidated reports for all channels Responsive mobile user interface Information sharing and secure delivery to any device CubeLink yields productivity savings and improves the bottom line of the enterprise CubeLink Brochure

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