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Professional Services   Click to listen highlighted text! Professional Services

Technical Services

The members of our Technical Services teams are individuals who are highly qualified and formally certified from the respective prime vendors. Skillsets and continuous development guarantee that the delivering of Staging, Installation and Implementation services to our customer base will be of the highest quality. Our Project Office always works closely with the customer’s teams for project organizations and control and for setting – up quality assurance checkpoints so we can achieve the best outcome in regards to project timelines and quality of the deliverables, for the benefit of our clients.   Click to listen highlighted text! Technical Services The members of our Technical Services teams are individuals who are highly qualified and formally certified from the respective prime vendors. Skillsets and continuous development guarantee that the delivering of Staging, Installation and Implementation services to our customer base will be of the highest quality. Our Project Office always works closely with the customer’s teams for project organizations and control and for setting – up quality assurance checkpoints so we can achieve the best outcome in regards to project timelines and quality of the deliverables, for the benefit of our clients.

Training and Education

The increased complexity of installed technologies call for the proper training of the end users so as to be able to quickly adapt and minimize the adjustment time. Users’ familiarization with newly installed technologies increase a company’s ability to react to market trends. ComSys offers a wide range of training services, tailored to customers’ needs, such as system orientation tour, users and administrators training.   Click to listen highlighted text! Training and Education The increased complexity of installed technologies call for the proper training of the end users so as to be able to quickly adapt and minimize the adjustment time. Users’ familiarization with newly installed technologies increase a company’s ability to react to market trends. ComSys offers a wide range of training services, tailored to customers’ needs, such as system orientation tour, users and administrators training.

Business Modeling and Consulting

If your company is moving from selling products to services, from a price to product plus strategy or if you are in the processes of implementing a major corporate change by any means, you need to develop and monitor an unceasing alignment between People, Processes and your Strategy. ComSys consulting practice has the people and the tools to help you succeed in this task. Additionally, we possess the domain area expertise and knowledge for a number of sectors, to help our customers model their business processes and tackle any misalignment and inefficiency problems their might face in their current operation and design software systems to automate processes and facilitate information processing aggregation, distribution and presentation.   Click to listen highlighted text! Business Modeling and Consulting If your company is moving from selling products to services, from a price to product plus strategy or if you are in the processes of implementing a major corporate change by any means, you need to develop and monitor an unceasing alignment between People, Processes and your Strategy. ComSys consulting practice has the people and the tools to help you succeed in this task. Additionally, we possess the domain area expertise and knowledge for a number of sectors, to help our customers model their business processes and tackle any misalignment and inefficiency problems their might face in their current operation and design software systems to automate processes and facilitate information processing aggregation, distribution and presentation.

Contact Center Workforce Optimization Services

Contact Center Workforce Optimization Services assist customers to transform data into well designed improvement initiatives. By measuring performance and the quality of processes across the Contact Center and by using sophisticated tools for data analysis, we help our customers to implement and manage advanced Performance Management and Improvement strategies. Using flexible reporting and analysis tools we can guide our customers to gain valuable insights on individual employees as well as campaigns and service delivery across the entire contact center and then transform these insights into actions whether it will be planning the appropriate agent training, redesigning business processes or refreshing operating strategies.   Click to listen highlighted text! Contact Center Workforce Optimization Services Contact Center Workforce Optimization Services assist customers to transform data into well designed improvement initiatives. By measuring performance and the quality of processes across the Contact Center and by using sophisticated tools for data analysis, we help our customers to implement and manage advanced Performance Management and Improvement strategies. Using flexible reporting and analysis tools we can guide our customers to gain valuable insights on individual employees as well as campaigns and service delivery across the entire contact center and then transform these insights into actions whether it will be planning the appropriate agent training, redesigning business processes or refreshing operating strategies.

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