Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

The contact /call center industry is one of the most important business sectors for every mature service - oriented economy.

Proper use of technology, communications and IT infrastructure is of paramount importance for the operations effectiveness for both internal call centers and outsourcers.
ComSys is providing Customer Interaction Management and Call Center Performance Optimization solutions, since year 1999 when we first partnered with Melita, one of the founders of outbound dialing and introduced collections solutions to the Green Market. Today, ComSys is Value Added Reseller of Aspect Software, the largest company which is solely focused on customer – company interactions and along these years has developed considerable technical expertise, business – process knowledge and product proficiency, so to provide with solutions to a well known and expanding Contact Center customer base in Greece and other countries of the region.

ComSys’ offering covers all inbound, outbound and automated interaction needs for Multichannel Contact Centers. With a full range for traditional voice transport (TDM) and SIP – based VoIP solutions, very high specialization for outbound communications and the related aggressive outbound business processes like collections and telemarketing and telesales the best fit solution is engineered by ComSys for greenfield investments and technology upgrades and replacements as well.

Today, in the era of complete convergence between information technology and telecommunication, the Unified Communication paradigm offers a promising framework to expand the capabilities of the contact center into the enterprise and the public networks. ComSys is leveraging on the Microsoft – Aspect Software business partnership and is one of very first companies in the South Europe region that can design and implement Unified Communications solutions, so our complete portfolio of Contact Center Solutions includes:

• Inbound
• Outbound Predictive Dialing
• IVR
• Call Center Workforce Management
• Campaign Optimization
• Recording
• Agent Quality
• Performance Monitoring and Optimization

Featured Customers