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Contact Centers

Proper use of technology, communications and IT infrastructure is of paramount importance for the operational effectiveness of both internal contact centers and outsourcers. The current trend of complete convergence between Information Technology and telecommunications is calling for the expansion of contact centers’ capabilities into enterprises and public networks.

ComSys’ offering covers all inbound, outbound and automated interaction needs of Multichannel Contact Centers. With a full range of traditional voice transport (TDM) and SIP – based VoIP solutions, very high specialization in outbound communications and the related aggressive outbound business processes, like collections, telemarketing and telesales, ComSys engineers the best-fit solution for Greenfield investments, technology upgrades and replacements.

  Click to listen highlighted text! Contact Centers Proper use of technology, communications and IT infrastructure is of paramount importance for the operational effectiveness of both internal contact centers and outsourcers. The current trend of complete convergence between Information Technology and telecommunications is calling for the expansion of contact centers’ capabilities into enterprises and public networks. ComSys’ offering covers all inbound, outbound and automated interaction needs of Multichannel Contact Centers. With a full range of traditional voice transport (TDM) and SIP – based VoIP solutions, very high specialization in outbound communications and the related aggressive outbound business processes, like collections, telemarketing and telesales, ComSys engineers the best-fit solution for Greenfield investments, technology upgrades and replacements. Contact Centers Solutions Inbound calls Outbound Predictive Dialing IVR Call Center Workforce Management Campaign Optimization Recording Agent Quality Performance Monitoring and Optimization
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