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Leveraging enterprise communications capabilities with Unified Communications integrate and simplify all forms of human interactions with the multiplicity of communications devices, like phone and the internet, and channels like voice, video, instant messaging, conferencing, presence and voicemail. The deployment of a holistic Unified Communications solution has a direct impact to major cost centers for every organization and greatly enhances the communications experience both at the internal environment and externally.
Unified Communications constitute a solution that leverages the enterprise potential to respond to challenges such as speed in operations and innovation. Available solutions packages address organizations of any type, ranging from multi-national corporations to small businesses. Enterprises that develop a Unified Communications strategy can react faster to market and business trends.
It is an evolving approach that facilitates seamless multi modal communication, enhances collaboration capabilities and bridges the chasm between current disjoined communication platforms (PBX, email, instant messaging, video conference, voice mail remote access to applications and processes, etc.). Business operations are efficiently synchronized, being at the same time independent of location, network, and device.
Unified Communications technology supports the organization in improving overall performance and efficiency and aims at operating all enterprise applications and processes on a single platform. It enables seamless information flow and increases the value that a company delivers to employees, its customers, and ultimately stakeholders.
Unified Communications integrate with the existing infrastructure and telephony systems the enterprise possesses. The platforms provide instant messaging, conferencing, presence awareness and enable secure email, calendaring and voice mail.
The solution provides the enterprise with the ability to manage its communications, and constitutes a platform for applying communications-enabled business processes. It works efficiently with the existing infrastructure and significantly enhances communication capabilities with new feature i.e. email, instant messaging, voice and video conferencing. One is able to receive the same services in any device (PC, laptop, mobile phone, etc.) inside or outside the office.
Such Unified Communications solutions benefit users in terms of time savings as well as cost savings. The deployment of Unified Communications does not result in discrediting the investment made in traditional communication solutions, while it integrates seamlessly and increases its value.
- Main Features
- Increased value in Communication and Collaboration applications:
- Essential Benefits
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Superior Customer Service: the capability of managing multiple customer interactions across a range of channels, results to faster, simplified and highly personalized service. |
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Increased availability of associates: the employees can be easily reached at first demand and as a result, call handling times can be reduced. Also, higher first time contact rates and first call resolution are achieved. |
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Increased responsiveness and mobility: the transactions can be conducted everywhere, from multinational locations, at any time, so the employees presence is extended outside the organization. A highly mobile, global workforce is supported. The ability to manage messages from anywhere improves efficiency and time responsiveness to customer demands. |
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Improve compliance, business intelligence, e-discovery, achieve managerial and operational control. |
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Maximized Individual Productivity: through a number of capabilities that help increase effectiveness dramatically — and, ultimately, improve customer satisfaction, enhance sales opportunities, enabling employees to save time in everyday activities. Capabilities such as "click to call" and unified messaging are offered. Company officials stay productive with one business phone number, one message mailbox, and a single directory of client contact information. |
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Workgroup Productivity: extending productivity improvements to workgroups through collaboration and conferencing tools. Significant cost savings are achieved through reduction of outbound communications costs, travel, and training. |
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Increased revenues and lower operational cost: with Unified Communications the sales cycle is shortened and the costs of managing, maintaining and upgrading disparate networks, applications and devices are minimized. |
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Real-time availability information: the solution allows the enterprise to provide employees with real-time, seamless information, increasing up-sell and cross-sell opportunities. |
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Communications Enabled Business Processes: improving the efficiency and effectiveness of the enterprise by incorporating Unified Communications into business processes that extend across different functional groups of the enterprise. With its unified design, the organization has the flexibility to suit the model to its business needs and optimize its staffing levels. |
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Enterprise Transformation: accelerating business processes through extensive use of Unified Communications facilitates the application of basic business process reengineering modules, in perfect coordination with external and market environment changes and trends. Moreover, innovation spillovers become more rapid and effective, resulting into an organizational model that rapidly attaches to its environment in the most efficient and flexible manner. |
- Business Benefits
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Amplify information, workspace, processes and connection: Individual users can save time doing their jobs by accessing both information and people, more flexibly and faster. Using Unified Communications users are able to switch more easily from, merely leaving a message, to real-time instant messaging, from person-to-person voice calls, to multi-party voice and video conferencing. |
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Faster, more productive linkage of mobile workers with headquarters experts and more effective communications with suppliers, customers, stakeholders. |
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Speed up project completion, by reducing human latency, streamline personnel performance, and optimize business processes and accuracy. |
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Deliver value to customers with instantaneous availability of services. The coordination of multiple communication channels contributes to the improvement of interaction with customers, which by turn elevates customer loyalty. Immediate access to specialized skill or knowledge enables customers to contact the right person with the appropriate expertise, at the right time, via communication channels of choice. This results to improved resolution of customer issues. |
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Foster collaborative efficiency between customers and the enterprise's internal organization, (from different departments, or remote teams) which enables fluid interaction. All employees are easily reachable through their permanent extension number which translates in functionality. |
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Maximize resource utilization: interactions are handled with the appropriate resources, so revenue-generating processes are accelerated, and problem resolution cycles shortened. Professionals are empowered with information and the enterprise avoids information silos by eroding communication barriers. |
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Improved first impression with the customer. |
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Enhanced protection for communication by mitigating security risks of public instant messaging. |
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Reduced Environmental Pollution due to eliminated fossil fuel and power consumption enables the organization to improve its environmental profile. |
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Improved ability to attract and retain quality employees in an ideal flexible and productive working environment; this derives from the generated value that a company gains from the UC implementation. |
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